Refund & Returns Policy

You may cancel any order that has not yet been shipped for a full refund. Contact us as soon as possible with your order number; refunds are issued back to the payment method used for purchase.

Because we ship temperature-sensitive research materials whose chain of custody cannot be re-established once the box leaves us, all sales become final upon shipment. We do not accept returns of opened, unopened, or partially used inventory.

If your order arrives visibly damaged, is missing items, or does not arrive within a reasonable window of the estimated delivery date, contact us within 7 days of the delivery date (or expected delivery date). Include your order number and, where applicable, photographs of the damaged packaging and product. We’ll investigate and — depending on the cause — reship, credit, or refund at our discretion.

If independent testing shows a product we shipped does not match the identity or purity we represented at the time of sale, contact us within 30 days of delivery with your test data. We’ll review and, if the claim is verified, replace or refund the affected units. We may request the return of the disputed unit for our own analysis before issuing a resolution.

Contact us via @JFTpeptide on Telegram or through the account channel you used to place the order. Include your order number and the reason for the request. We aim to respond within 3 business days. Refunds, when approved, are processed within 5–10 business days of approval.

Zelle and cryptocurrency payments do not offer buyer-side chargebacks. All refund requests for these payment methods must be resolved directly with us under this policy.